• This is a reminder that once Rtis/Realtime replaces Bistrack it is essential that verbal and other ways you communicated whilst using Bistrack that these CONTINUE

• Rtis/Realtime is a new computer system to support Intelligent doors keeping all process and the journey of a customers order all in one place here is a link to the Welcome to Realtime v1.7

• Rtis/Realtime does NOT replace communication that currently takes place unless instructed otherwise

• Throughout the individual Process documents reminders are included about which departments may be affected by certain actions, below is an example of how valuable communication is to ensure a seamless process for the business ensuring the customer receives their order on time

  Communication is key in our business – don’t forget to TALK and share information with teams that are affected by changes that are made

Example - Customer requests a date change – Depending on the status of the order the below departments all need to be communicated BEFORE changes are agreed and made.

• Purchasing

• Planning

• Production

• Despatch /Transport