Admin status at issued to purchasing covering Direct deliveries

Unless this is a direct delivery changing the delivery address does not affect purchasing

If this call off is a direct delivery, speak to purchasing before any changes are made to the call off

If purchasing has not placed the purchase order to the supplier proceed to steps 10-16

Admin status at issued to factory

Recall and replace the transport sheet that has been issued to the factory

Communicate with factory to let them know that the delivery address is being changed and to destroy the current transport sheet in the production pack

Communicate with team that print the production paperwork to let them know the below.

5.1- Changes are being made to the delivery address

5.2- Once you have changed the address, inform team who print paperwork that the NEW transport sheets are ready to be reprinted and taken immediately to the factory

Once step 5.1 is complete proceed to change the delivery address by following steps 10-16

Despatched but NOT delivered or invoiced

Recall and replace the despatch Note and transport labels

1. Communicate with transport to let them know that the delivery address is being changed and to return the current despatch note
2. Communicate with the factory to let them know that the call off will need its transport label changing due to an address change
3. Communicate with the team that creates the despatch note that the address change is to happen
4. Once you have changed the address, inform team who print paperwork and who create the despatch note that the NEW documents are ready to be reprinted and taken immediately to Transport and factory

Once the above communication has taken place proceed with making the address changes by following steps 10-16

Invoiced status

Once a call off has been invoiced a delivery address CANNOT be changed if the goods are to be returned and re delivered follow the returns process

How to change a delivery address

Search for and select the call off

In the alternative address column select the three little dots …

A new window opens to add an alternative address, tick the box use alternative address

Complete the address fields

In the delivery notes field include details of who requested the change and who made the amendments

Close the window by selecting the X

Check the alternative address column this should now be RED and read site New Address, save and exit the call off

Inform Paperwork/despatch/factory/transport teams that the address is now changed in the call off and that the relevant new paperwork can be printed and used straight away ensure all old paperwork is collected and disposed off