Contract Delivery
How To - Customer returns manual process - Bradford
This is the manual steps that are required to take place for a customer return. Departments involved are.
- Contract delivery
- Stock control
- purchasing
- Transport
- Goods in
- Management approvals
Customer request return
Contract Delivery –
- Complete credit note form and send to Ben M link to form here 05b.How to Process Returned Stock - Credit-Note-Form_Ver1_Dev3.pdf
- Print off a copy of POD highlight what is to be returned and send to Ben McCreath
Stock Control BM Complete collection note 05d. Customer Collection manual note - Bradford v1.xlsx
Stock Control BM -approves return and requests contract delivery to raise a call off for the return this is so transport can see and plan for the return |
Contract Delivery raise a call off as a loose items see process steps 10.How to Create a Loose item v1.docx
Misc. item stating collection of call off 1234 include detail of doors/frames and Qty`s
Stock Control BM Hand 2 copies of collection note to transport one copy is for customer one to be returned with the goods
Transport arranges with customer a collection date
Driver collects return gets customer to sign paperwork
Goods In KH Goods arrive in Bradford checked upon arrival
Goods In KH Paperwork handed back to stock control
Stock control BM consult with Contract Delivery/ Production
if goods are to be reworked /back to stock
Management Approval required from BM GO JN MI to choose below option
|
Contract Delivery if applicable Issue customer with authorised credit note
Stock Control Scan and save the collection note to the supporting files in Rtis on the contract adding the below as a description
- Customer return call off 1234 original call off 5678