Customer request return

Contract Delivery –

1. Complete credit note form and send to Ben M link to form here 05b.How to Process Returned Stock - Credit-Note-Form_Ver1_Dev3.pdf

1. Print off a copy of POD highlight what is to be returned and send to Ben McCreath

Stock Control BM Complete collection note 05d. Customer Collection manual note - Bradford v1.xlsx

Stock Control BM -approves return and requests contract delivery to raise a call off for the return this is so transport can see and plan for the return

Contract Delivery raise a call off as a loose items see process steps 10.How to Create a Loose item v1.docx

Stock Control BM Hand 2 copies of collection note to transport one copy is for customer one to be returned with the goods

Transport arranges with customer a collection date

Driver collects return gets customer to sign paperwork

Goods In KH Goods arrive in Bradford checked upon arrival

Goods In KH Paperwork handed back to stock control

Stock control BM consult with Contract Delivery/ Production if goods are to be reworked /back to stock

Management Approval required from BM GO JN MI to choose below option

1. Stock control to complete any stock adjustments for items being returned to stock

1. Purchasing to raise new codes for items to be reworked

1. Disposal of goods are damaged beyond use

Contract Delivery if applicable Issue customer with authorised credit note

Stock Control Scan and save the collection note to the supporting files in Rtis on the contract adding the below as a description

• Customer return call off 1234 original call off 5678