From the non-conformance menu expand the list of non-conformances folder and select YOUR SITE

This opens a new window from the top row of tabs select the drop-down arrow from the add tab

Select add Non-conformance

(There is an option here to select add complaint this is not currently used by the business)

N/C Basic Info section

New window opens this is the non-conformance screen each field is to be completed

N/C Number – this will generate when the document is completed and saved

Raised by – select from the drop-down box the person who identified the nonconformance

Select Fault origin – if unsure select the T.B.C

Supervisors select the supervisor of the person who has raised the nonconformance

Where identified – select from the drop-down arrow where this was identified

Raised Date- select the date this NC was raised

Call Off No - Select the … next to the call off No field this will open a new search window Search for and select the call off related to this nonconformance this will pull through the call off number and the customers details

Issue Field – select from he drops down what the issue is

Fault Process – select from the drop down what the fault process is

PO No/ Supplier - this is for purchasing use ONLY

Details – this is a free text box type in here details of what has happened

Action Type – select what action is required, if unsure select TBC

Rew.Proc – not currently used

Replace Mats – this field will automatically be ticked if rework or remake is previously selected

Images

Add image here images can be added by selecting the + this will open the folders on the PC where images have previously been saved, select the image to be added

Title filed – will be populated by the name of the image uploaded

File name – this will also be auto populated

Notes - free text box for notes

Materials reordering section

If new materials are required select the box Materials required, purchasing will complete the rest of this section

Save and exit the NR number will now be generated

Details/Responses section to be completed by the supervisor

Department - select from the drop down

Operator – select from the drop down

Cont Man Acks - tick will appear in this box when the contract manager/scheduler for this Contract acknowledges the non-con on their home screen and communicates with the customer that we may have a problem and the delivery could be delayed. (This will stay on the home screen until the non con is finalised and signed off by the Quality Manager.

Supervisor Inspection Req’d

This will be ticked by purchasing if the material is on a longer delivery and the planner will replan and contact manager/scheduler to let the customer know.

Date – select date of the supervisor’s inspection

Replan – to be ticked if this requires replanning

Ack`d – to be acknowledged by planner that re planning has taken place

Findings

Determine, identify, and verify root causes —Identify all applicable causes that could explain why the problem occurred. Also identify why the problem was not noticed at the time it occurred. All causes shall be verified or proved, not determined by fuzzy brainstorming. One can use 5 Whys and cause and effect diagrams to map causes against the effect or problem identified.

Costs section

Material Cost - Purchasing department to complete.

Reject Cost -Purchasing department to complete.

Admin Mins - The amount of time to investigate this problem.

Factory Mins - The amount of time to remake or repair the problem.

Preventative Actions

Prevention Code - Select from dropdown box, please bear in mind that we need to provide evidence of the corrective action, for example if training this needs to be documented and available for inspection if requested.

Description free text box to be completed Define and implement the best corrective actions. Take preventive measures—Modify the management systems, operation systems, practices, and procedures to prevent recurrence of this and all similar problems. Action taken to avoid re-occurrence (Root cause to be analysed and evaluated)

Finalised By – Select from the drop down the person that is happy with the findings/root cause and preventative actions to stop the problem happening again.

Quality Manager sign off

Quality Manager Reviewed - Review will be ticked and dated once this document is completed, by the quality manager. If findings and preventative actions are not deemed as true. Any queries will be discussed with the team and management