Non-conformance's are part of our Quality Management System ISO9001 and we as a company need to be aware of problems, we must document, determine, identify, and verify root causes and corrective actions—Identify all applicable causes that could explain why the problem occurred. All causes shall be verified or proved, not determined by fuzzy brainstorming. We can use 5 Whys and cause and effect diagrams to map causes against the effect or problem identified. Implement the corrective action and finally action the preventative action to prevent recurrence of a problem, By analysing and evaluating Non-conformances we can monitor and hopefully see improvements, which helps everyone in time and money and keeps customers happy.