open Despatch and invoicing menu

select Invoicing list

Search for the invoice the credit is to be raised against and select the row by clicking in the line

Select the edit tab

Select the create Credit note tab

Select CRT; NEW tab

Select the three little dots… this generates credit note No

Enter date in credit note field

Select pick invoice items

Select the item/s that is to be credited by clicking on the item and a tick will appear

Select add selected

This now displays the selected items to be credited

Select the + to add a manual credit – here add a description and reason for the credit also include the invoice number

This shows manual entry

Add value of the credit

Select post tab to post this credit move this to after viewing credit note

The credit note is available here select the three little dots… to view and check the credit note

Notes can be added here click in the box and add notes

Export to Nav is the final step

All created credit notes appear in RED in the invoice list