System
How to remove a User Locks
Rtis does not allow two users at a time to be able to work on any process to protect this if a second user accesses a contract/call off that a user has open , Rtis will allow the second user to view the process off however no changes can be made and a pop up will appear saying “ locked by person`s name” if access is required the user can directly ask the user who is in the process to close what they are doing to give them access.
There are occasions that a user may forget to close a screen, and this locks it not allowing anyone else to work on this, the user may not available/on holiday to close this down correctly, under these circumstances the user lock will need to be removed by an authorised person. The below process will remove the user lock
This process is only available to authorised persons, usually a site superuser or manager, if you need access to this process log a request at rtissupport@nationaltimbergroup.com with your line manager copied into the request
- For urgent user locks to be removed call the IT help desk on 0114 276 4855
From the main Rtis screen locate the System tab and select the drop-down arrow – great care must be taken to any actions completed within this tab
Select current user locks
New window opens this shows all users that are locked into a screen – before proceeding to step 4, ensure the user you are about to remove is not currently needing access to this process as the next steps will immediately kick this user out of the process
Highlight the user to be removed and select the delete tab
Pop up appears asking to confirm the deletion of this lock select OK
Pop appears confirming lock removed select OK